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Passenger Journey Survey
Passenger Journey Survey
Journey Type
*
Domestic Departure
International Departure
Domestic Arrival
International Arrival
Transit
Gender
*
Male
Female
Purpose
*
Tourist/Leisure
Business
Visit/ Family/ Relative
Medical
Study
Religious
Age Group
*
0-2
3-12
13-20
21-30
31-40
41-50
51-60
65+
Travel Class
Economy
Premium
First/ Business
VIP
Passengers with restricted mobility / unaccompanied minor
Traveler Type
*
Single
Couple
Family
Group
How many times do you usually travel a year?
1-2
3-4
5-6
7 or more
What are the services that interest you most at the airport?
Efficiency of procedures at the airport
Availability of waiting areas.
Availability of business center.
Availability of internet and Wi-Fi access services.
Clarity of airport information and signboards.
Friendly staff.
Availability of restaurants, cafes and shops.
Availability of entertaining activities.
Availability of luggage trolleys.
Availability and clarity of discounts and offers.
Comfortable and relaxing atmosphere.
Nationality
*
-- Select --
Saudi
Afghan
Albanian
Algerian
American
Argentine
Australian
Austrian
Azerbaijani
Bahraini
Bangladeshi
Belgian
Brazilian
Bosnian
British
Bulgarian
Cambodian
Cameroonian
Canadian
Chadian
Chilean
Chinese
Colombian
Comorian
Costa Rican
Croatian
Cuban
Cypriot
Czech
Djiboutian
Dutch
Ecuadorian
Egyptian
Emirati
Estonian
Ethiopian
Fijian
Finnish
French
German
Ghanaian
Greek
Guinean
Honduran
Hungarian
Icelandic
Indian
Indonesian
Iranian
Iraqi
Irish
Italian
Jamaican
Japanese
Jordanian
Kazakhstani
Kenyan
Korean
Kuwaiti
Lebanese
Libyan
Malagasy
Malaysian
Maldivian
Malian
Maltese
Mauritanian
Mexican
Moroccan
Mozambican
Nepali
New Zealand
Nigerian
Norwegian
Omani
Pakistani
Palestinian
Paraguayan
Peruvian
Philippine
Polish
Portuguese
Qatari
Romanian
Russian
Senegalese
Serbian
Singaporean
Somali
South African
Spanish
Sri Lankan
Sudanese
Swedish
Swiss
Syrian
Taiwanese
Tajikistani
Tanzanian
Thai
Tunisian
Turkish
Turkmen
Ugandan
Ukrainian
Uruguayan
Uzbekistani
Venezuelan
Vietnamese
Yemeni
Zambian
Zimbabwean
Phone Number
How was the way to the airport?
*
Excellent
Very Good
Good
Fair
Poor
How was the parking facility?
Excellent
Very Good
Good
Fair
Poor
fee for parking?
Excellent
Very Good
Good
Fair
Poor
Availability of baggage cart?
Excellent
Very Good
Good
Fair
Poor
Waiting time in check-in?
Excellent
Very Good
Good
Fair
Poor
Efficiency and helpfulness of check-in staff?
Excellent
Very Good
Good
Fair
Poor
Waiting time at Customs check?
Excellent
Very Good
Good
Fair
Poor
Helpfulness of customs staff?
Excellent
Very Good
Good
Fair
Poor
Waiting time on personal ID check control?
Excellent
Very Good
Good
Fair
Poor
Helpfulness of personal ID check control staff?
Excellent
Very Good
Good
Fair
Poor
Waiting time at security check?
Excellent
Very Good
Good
Fair
Poor
Helpfulness of security staff?
Excellent
Very Good
Good
Fair
Poor
Ease of finding your way through the airport?
Excellent
Very Good
Good
Fair
Poor
Flight information screens?
Excellent
Very Good
Good
Fair
Poor
Walking distance inside the terminal?
Excellent
Very Good
Good
Fair
Poor
Wayfinding of Exit, Taxi (Uber), car rental?
Excellent
Very Good
Good
Fair
Poor
Helpfulness and knowledge of “Ask Me” agents?
Excellent
Very Good
Good
Fair
Poor
Availability of bank/ATM facility?
Excellent
Very Good
Good
Fair
Poor
Wi-Fi access?
Excellent
Very Good
Good
Fair
Poor
Availability and cleanness of restrooms?
Excellent
Very Good
Good
Fair
Poor
Availability and cleanness of praying room?
Excellent
Very Good
Good
Fair
Poor
Stores and restaurants options?
Excellent
Very Good
Good
Fair
Poor
Availability and comfort of seating areas?
Excellent
Very Good
Good
Fair
Poor
Overall, are you satisfied with King Khaled International Airport (KKIA)?
Excellent
Very Good
Good
Fair
Poor
Please let us know if you have any observations
