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Guide

Find everything you need in one place, including

Baggage regulations

Security check

Visa regulations

Travel procedures

Delayed / cancelled flights

Customer protection

General guidance

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General guidance

From baggage regulations to pre-travel arrangements and airport procedures, stay informed to ensure a smooth
journey. This section also covers customer protection regulations and COVID-19 protocols for your convenience.

Baggage

Packing and Shipping Guidelines

Make sure that the size of your:

  • shipped bag does not exceed 65x75x100 cm.
  • hand bag does not exceed 25x45x56 cm.
For detailed information regarding the weights, shapes and number of allowed baggage, kindly check with your airlines due to the difference from one carrier to another, Find your airline Read more at customs.gov.sa
Be sure to ship liquids independently, and make sure not to exceed five packages and the volume permitted on flights (100ml) for each.
Make sure not to exceed one sealed package per person for Zamzam water and the volume permitted on flights (5L) in shipment.
In the event that the allowable weight of baggage is exceeded, you must pay additional fees according to the carrier policy, as long as it does not exceed the maximum excess weight (32 kg),
Some small pets can be carried in the cabin according to the airlines' policy.
Valuables and Special Items Make sure you carry your valuable stuff with you instead of shipping it.
In case your valuables are stolen, you will be directed to the airport police to submit a report and obtain a reference number for the report, and in case that the airport police does not respond, it will be referred to the airport management to take the necessary action.
Baggage services

The KKIA crew offers many luggage services, such as transfer, storage and the use of a trolley.

Luggage transfer

Luggage storage

Trolley

Prohibited items

Be sure to know the instructions regarding the prohibited items to carry in your:

• all baggage - examples:

Liquid Oxygen Devices

Hover-boards

Flammable Liquids

Matches & Lighters

Oxiziders or Organic Peroxides

Security Type Cash Boxes / Bags / Attaché Cases

Toxic or Infectious Substances

Compressed Gases

Corrosives

Electro Shock & Disabling Devices

Explosives

Firearms & Replicas

Magnetized Materials

Radioactive Materials

• cabin baggage - examples:

Firearms & Replicas

Explosives

Ice Skates

Baseball Bats

Ammunition

Meat Cleavers

Knifes

Army Knives

Blades

Compressed Gases

Corrosives

Nail Accessories

Radioactive Materials

Scissors

Tool

Toxic Liquids

• checked - examples:

Loose or spare batteries of all kinds including articles which have the primary purpose as a power source, e.g. power banks.

Before travelling

Travel Documentation and Preparation

Make sure you have a valid ticket to your destination and a valid visa if applicable. Read more about Visa
Make sure your passport is valid for at least 6 months from the date of travel until the return date.
  • For Saudi Passports: to travel to an Arab country, the citizen's passport must be valid for a minimum period of 3 months.
  • For travel to other countries: the validity period must exceed 6 months.
Please ensure you issue your ticket within the given time limit to prevent cancellation Of your booking,
Please ensure you have a confirmed booking and have provided a correct mobile number.
Please ensure that you select any seats required for you and for your family in advance of your travel date.

Important information about documents

Kindly make sure that you allow enough time to acquire the necessary visa and documents. The time required differs for each country, and it may also depend on the citizenship you hold.

Some countries require an entry and exit visa or a transit visa. Therefore, you must review all traveling requirements associated with the country traveling to beforehand.

Do not forget to carry any necessary medical documents to explain any health conditions as required.

Make sure you bring your National Identity Card when traveling on domestic flights within the kingdom.

Inform your embassy immediately if you lose your passport or experience any problem related to travel.

If children are included in their parents' passports, please ensure that they are included in the visa issued for travel. If children are travelling without being accompanied by the primary passport holder, please make sure that the destination country will grant them entry without the presence of the primary passport holder.
If children:
  • are included in their parents' passports, please ensure that they are included in the visa issued for travel.
  • are travelling without being accompanied by the primary passport holder, please make sure that the destination country will grant them entry without the presence of the primary passport holder.
Airport Procedures and Regulations

Find your terminal:

TERMINAL 2

INTERNATIONAL FLIGHTS
All international airlines

TERMINAL 3

INTERNATIONAL FLIGHTS
Flyadeal, KLM, Qatar Airlines, Fly Nas, Turkish Airlines, Wizz Air, Middle East Airlines

TERMINAL 4

INTERNATIONAL FLIGHTS
Saudi Airlines

TERMINAL 5

DOMESTIC FLIGHTS
Saudi Airlines, Flynas, Flyadeal
Passengers should arrive at the airport 3 hours before their departure time. Departures Procedure
Valuables and cash above a certain allowance must be declared to the carrier by filling out a declaration form in accordance with its terms and conditions. Please see the Saudi Customs website. Go to the website
If a passenger wishes to increase the amount Of the compensation for a baggage containing valuable or precious items, the passenger must disclose the items and their value to the air carrier before boarding the aircraft and complete the required forms.
A carrier may not refuse to board any special needs passenger after issuing a boarding pass for him/her, on condition that the passenger declare their needs before completing the reservation process.

Airport check-in

Passengers must arrive at the airport at least 3 hours before departure time if they have excess luggage.

See the Departures Guidance

If you lose an item at the airport, please:

Location

Proceed to the Lost & Found office

Find on a map

Arrow right
Text document

Fill the dedicated form

Here

Arrow right
Message question

Contact the Ask Me Team

920020090

Arrow right

Please check with your airline to know when to issue your boarding pass.

Find your airline

Check-in counters are available a maximum of 4 hours before departure.

During travel

Seat Selection

You may select your seat on the airplane depending on availability.

When traveling in First or Business Class, you will be presented with an invitation card to a dedicated passenger lounge.

Check-ln Procedures

Present the counter staff with your passport, personal travel documents, and let them know the number of carry-on and check-in items. Then make sure that your boarding pass is ready for the e-gates and present your passport at the immigration area.

Luggage is accepted at the check-in counters on the day of travel on the condition that a valid traveling ticket is presented.
Please note that all luggage must go through the X-Ray safety scanner.

After travelling procedures

Departure Procedures

You must proceed directly to the departures area once your check-in procedures are completed to ensure you board on time.

See more

You must follow the flight information displayed on screen if the gate number and time on your boarding pass are different.

When boarding is announced, you must be present at your assigned boarding gate.

Security and Document Check

The airline staff available at the boarding gates will check that the name printed on your traveling documents matches the name printed on your ticket and boarding pass.

Passing through the metal detector is considered safe and does not pose any health risk to a pregnant woman or her unborn child.

Special Considerations

Please note that you must complete your exit card if you are non-Saudi in order to present it to the passport authorities.

Some small pets can be carried in the cabin according with the airline's policy. Please contact the airlines for more details.

Contact your airline

Upon arrival

Baggage Collection

After immigration, head directly to the luggage pickup area, and make sure your luggage ticket matches the tag on your luggage.

Make sure you have received the correct luggage by matching the ticket number and not by identifying them by shape and color alone.

Keep your traveling ticket and your luggage ticket numbers until you have collected all your baggage.

In case you have a wheelchair among your luggage, you should collect it from the Baggage Services Office and not from the carousel.

If there is a delay in the arrival of your luggage, kindly contact the assigned luggage service staff member who will assist you with the necessary arrangements to ensure your comfort and the speedy arrival of your luggage.

Contact

Connecting Flights and Final Arrangements

If you have a connecting flight, you must proceed to the connecting flight counter to finalize your traveling arrangements.

Read more

Please make sure you confirm your return flight reservations.

Lost / mishandled luggage

Initial Reporting and Contact

In case baggage is lost or mishandled, the passenger must contact the baggage service offices at the baggage claim areas at the airport, and provide his/her name, phone number, and email or by filling out Lost and Found dedicated form.

Report missing luggage
Approach the luggage services staff members directly who are available in the arrivals area. Please ensure to do this before you leave the arrivals area.

Provide the luggage services staff member with all information as required:

  • your full name
  • any other names marked on the luggage
  • permanent and temporary address
  • phone number
  • the correct color and shape of the baggage based on the luggage identification card available at the luggage services sections
  • the luggage brand name (such as: Samsonite, Delsey, American Tourister, etc.).

Follow-up and Tracking

Make sure you obtain a tracking number, as well as the phone numbers of the luggage services department at the airport, and the necessary documents required for following up on enquiries.

The luggage service staff members will conduct the necessary procedures to locate your lost luggage. This will include a live search on the ground and the use of the World Tracer System.
The carrier is obligated to compensate the passenger for lost, damaged or delayed baggage within (30) thirty days from the date on which the carrier received the compensation claim.

Delayed / cancelled flight

Delayed Flight Procedures

In case of delay for any flights, you have the right to be provided with refreshments for the first hour of the delay.

In the event

  • the delay exceeds three hours, then an appropriate meal should be provided by the airline
  • the delay time exceeds six hours, then hotel accommodation should be provided, in addition to transportation to and from the airport

For any questions or inquiries, please contact your airline.

Find your airline

Cancelled Flight Procedures

In the event that the carrier:

  • notifies the passenger of the flight cancelation 7 days or more before the specified date of the flight, the carrier shall return the full ticket price to the passenger
  • notifies the passenger of the flight cancellation less than 7 days before the specified date of the flight, the carrier must let the passenger choose between an alternate flight or returning the full ticket price of the flight or for the remaining part of it. The carrier shall provide the necessary care in case the passenger accepts the waiting time for the alternative flight

Compensation and Escalation

The air carrier shall refund the value of tickets or pay compensation by cash payment, bank transfer, bank check or voucher in accordance with the customer's request within and no later than ten (10) business days from the date on which the air carrier made acknowledgment of the customer's rights.

In case the air carrier does not respond to a complaint within a maximum period of 15 days, or if a passenger has an objection to the air carrier's response, you can submit it and escalate it to GACA Customer Care Center on 8001168888 or Customer Care portal 

Go to the website

Customers Protection Regulations

The Air Carrier shall commit to the principle of utmost transparency in its advertisements for flights and services provided.
The Air Carrier shall disclose the rights of the Customer, in accordance with the air carriage contract approved by GACA, in a visible place and in a clear and readable manner at the sales offices and on the air carrier's official website.
The Air Carrier shall clearly explain all flight itinerary stopovers to the Customer, whether they are on the same aircraft or not. Also, in the case that the service is performed under commercial arrangements or marketing alliances such as code sharing, the Air Carrier shall clearly inform the Customer of such arrangements.
The Air Carrier shall announce any additional fees that are added to the published price in the same advertising material used. The Air Carrier shall also clarify all fees and charges resulting from the Customer's request to make any changes or modifications to the Confirmed Reservation.
Where boarding is denied, or a flight is delayed or cancelled, the Air Carrier shall provide Customers with care and support at any stage of the flight.
The Air Carrier shall develop a stated mechanism for receiving and responding to complaints with a reference number for the complaint.

COVID-19

Regulatory Evidence and Exclusions for the Coronavirus (COVID-19) Pandemic

Read more at gaca.gov.sa
Tips to prevent the spread of COVID-19
Buying tickets via electronic channels.
Arriving two hours before the flight departure time.
Passing the examination process through thermal cameras before entering the terminal.
Wearing a cloth mask while entering the airport, "it is forbidden to travel while not wearing a mask."
Sanitizing your hand when entering the hall.
Maintaining a safe distance between passengers.
Avoid overcrowding in boarding and inside buses.
Wearing masks for the duration of the trip.
Commitment to medical disclosure during the reservation and notification stage in case of any symptoms.
No passenger would be allowed in the plane if he was showing symptoms of coronavirus before the flight.
Experience more

Airport Map

Navigate your way around KKIA with ease. Use our interactive airport map to find specific locations and services. Whether you need to locate gates, lounges, or dining options, our map will guide you efficiently.

CONTACT US

Haven't found the answer to your question?

The "Ask me" team in the terminal is pleased to provide assistance and serve you 24/7, through:

[email protected]

Dedicated counter at the airport

920020090

Call center at

920020090

Ask Me Team

920020090

Interactive WhatsApp service

See on a map

Dedicated counter at the airport

Frequently asked questions
When should I arrive at the airport for my flight?
For both domestic and international flights, passengers should arrive at King Khalid International Airport 3 hours before departure time. This is especially important if you have excess luggage. Check-in counters are available up to 4 hours before departure, with international flight check-in closing 1 hour before departure and domestic flight check-in closing 45 minutes before departure.
What are the parking fees at KKIA?
Parking fees vary by terminal and duration. At Terminal 5, short-term parking costs 10 SAR per hour with a daily maximum of 130 SAR, while long-term parking is 10 SAR per hour with a daily maximum of 80 SAR. For international terminals (1-4), parking is 10 SAR per hour with a daily maximum of 130 SAR, reducing to 40 SAR per day after 48 hours. All prices include VAT.
How can I get assistance at the airport?
The "Ask Me" team is available 24/7 to assist passengers throughout the airport. You can find them at dedicated counters in the terminals or contact them through the unified call center at 920020090. Additionally, free shuttle buses run every 10 minutes outside all terminals to help passengers move between terminals with their luggage.
What services are available while waiting for my flight?
KKIA offers numerous amenities for waiting passengers, including free WiFi throughout all terminals, charging stations at all waiting areas, various dining options from restaurants to coffee shops, and comfortable lounges in all terminals. For shopping, you can visit stores like WH Smith in terminals 2 & 5, or use the Click & Collect service for pre-ordered items.

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